IMPORTANT INFORMATION ON OUR CLOSURE
Announcement from Surf Snowdonia
October 6, 2015
We have some very disappointing news to update you with today. We have taken the decision to close early for the winter season. The closure is effective immediately, and brings forward our planned winter closure by eight weeks. Since we opened on the 1st August this year our Wavegarden technology has been affected by a number of mechanical faults. As a result we have been forced to temporarily close on three separate occasions.
Our most recent breakdown is due to a serious failure of the main drive mechanism of our wave generating machinery. Engineers from Wavegarden estimate that it will take a minimum of three months to repair.
This is a very disappointing day for us all at Surf Snowdonia, and we know it’s especially difficult for our excellent staff and for those of you who have booked to come surfing with us. We are in the process of notifying all our customers who have booked sessions and we will refund all payments in full.
During the winter closure period we will be making further investment in order to improve our surf lagoon and broaden our offer.
By spring of 2016 we hope to open for our first full season with an improved offer. We also hope to re-employ many of the excellent people who have worked with us this season. We are absolutely committed to making Surf Snowdonia the fantastic success we know it can be, so watch this space.
Thanks for all of your support, it has been much appreciated.
Martin Ainscough, chairman of the Ainscough Group which owns Surf Snowdonia, said:“This is a very disappointing day for us all at Surf Snowdonia, and we know it’s especially difficult for our excellent staff and for all of the people who have booked to come surfing with us.
“We are in the process of notifying all customers who have booked sessions and we will refund all payments.
“During the winter closure period we will be making further investment in order to improve the surf lagoon and broaden our offer.
“By spring of 2016 we hope to open for our first full season with an improved offer. We also hope to re-employ many of the excellent people who have worked with us this season.
“Surf Snowdonia was always intended as a long term investment in our group and our extra investment over the winter will prove our absolute commitment to make Surf Snowdonia a success.”
You must be logged in to post a comment Login